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The
Bleeding Edge - E-Commerce and Online Buying |
"Virtual money" hasn't
been too successful in the U.S. as yet, mainly because
of technological sluggishness and people's unwillingness
to trust electronic transactions over the Internet (or
any network). But, just as people got used to ATMs,
e-cash is finding a home, mostly via "smart cards" such
as American Express's Blue, Visa's new smartcard, and
various bank offerings, in any people's financial
structures. (One source says that the reason smart cards
aren't prevalent in the U.S. is that the banks are
waiting for the patents to expire, which is already
beginning to happen. We're just now starting to see
major ad campaigns for smart cards; look for plenty more
as time goes on.) Now that Microsoft, IBM, and Netscape
are becoming major players in the "e-commerce" arena
with their proprietory application servers, electronic
commerce may hit the mainstream before you read this.
One of the biggest drawbacks to Web shopping is the
abysmal way many providers run their setups. Another is
that even though Visa, IBM, and MasterCard have finally
worked out their approach to secure electronic protocol
(SET or SSL) transactions, the sheer complexity of the
specs has kept most Web vendors at bay -- but that is
changing now that a consortium of e-merchants, consumer
advocates, and the U.S. Secretary of Commerce have
agreed to adopt a single set of standards for e-commerce
(eyeball it for yourself at www.commercestandard.com/).
A third is the average consumer's security concerns. As
Web shopping matures, look for these caveats to be
addressed.
There are a number of companies that provide
"seals" guaranteeing safe, trustworthy business
operations; some of the most reliable are the Better
Business Bureau, TRUSTe, HonorWeb, and the American
Institute of CPAs. Many of the others do virtually
nothing to ensure that the businesses they "certify"
practice their online business on the up-and-up. For
online purchases, Sun is trumpeting the Java Card, a
smartcard that uses Java to provide vendors with a
uniform way to build apps for the cards. Sun, Siemens,
and Visa are working to bring a card with an embedded
chip to the market by the time you read this. The eCash
Card, provided by Deutsche Bank and eCash Technologies,
is established in Europe and eyeing US markets. e-Bay
and other online vendors prefer X.com, an online payment
provider that is winning lots of trust.
Want info about
secure shopping online? Surf over to www.setco.org/
for some valuable reading. If nothing else, Web shoppers
must make sure that all their transactions are performed
over secure sites (look for "https," not "http," in the
URL, and note that clever hackers can and do replace
your browser's address bar with a fake one containing an
https address); additionally, Netscape and MSIE browsers
support Secure Electronic Transaction (SET) and Secure
Socket Layer (SSL) encryption, which is represented by
an https in the URL and a closed padlock icon in
the bottom left corner of the browser window. Always use
plastic to ensure proof of payment and to protect
yourself from vendor fraud. Make sure your vendor
protects your data behind a firewall; if the site
doesn't tell you, call or e-mail the vendor and ask. Be
cautious; never give out more information than
absolutely necessary, and never, ever give out
information like bank account numbers, Social Security
numbers, etc.
Learn some ins and outs of e-commerce at eBoz (www.eboz.com/index.shtml). Interested in
doing some online selling? Try surfing over to
www.stuff.com/, a site that allows online vendors to
open up a "Net store" for free on their site. Consumers
might do well to check out Stuff's comparison shopping
as well. Several sites that provide free Web
storefronts, and do it well, are www.bigstep.com/,
www.storesense.com/, www.econgo.com/ and
www.freemerchant.com/. Yahoo! gives online merchants
access to their shopping community at store.yahoo.com/,
at a cost of $100 - $300 with no setup fee. GeoCities
provides a similar offering for $25 a month at
www.geocities.com/join/geoshops/, with several other
costs for setup and secure transactions. Other free
business sites are available at www.hypermart.com/,
www.click2site.com/, and the non-HTML C|Net site,
www.bcity.com/. Netscape is providing bunches of
free Web-based services on its Netcenter site at
www.netcenter.com/, including e-mail accounts,
visitor counters, registration of your site with search
engines, site tune-up, and e-commerce assistance.
Free-Services (www.free-services.com/) provides
similar free services, including counters, click
trackers, meta-tag generators, and a page template tool.
Don't trust Web auctioneers or vendors? Check out
Tradenable, formerly i-Escrow, at www.tradenable.com/
for an extra layer of security.
What kinds of e-money are offered out there? Well, along
with the smart cards discussed above, there are "digital
wallets" from Discover, MasterCard, MBNA, Microsoft, and
Q'Wallet -- think electronic ATM cards. "Micropayment
systems", which handle transactions typically less than
$10, may end up solving the sticky problem of how to pay
for music downloads and other small transactions. Right
now, PayPal seems to be the biggest provider of online
transactions.
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