Yeah, right, the little guy who lives inside your PC is now fixing 'em, right? Well, yeah, sorta.... Actually, the Internet is becoming a PC drive-through garage -- just surf through, pick up the software patch or technical info, and surf away. Motive Communications, a developer of software support systems, has opened a self-diagnostic center for its customers after determining that at least 30% of the tech support calls they received were for simple problems that the customer could fix themselves if given the proper walkthroughs. As I write this, only Dell PowerEdge servers were receiving Motive's self-repair support, but that will change. For the rest of us, ServiceWare has opened a self-help site at www.writeanswers.com/ that is updated with daily info feeds from vendors such as Microsoft and Lotus. And you can buy a small app from Digital River called eBot that, after you load it on your machine, automatically updates your apps with info drawn from Digital River's huge database of upgrades and fixes.