Troubleshooting and Resource Guide for Windows 95/98/ME/XP/Vista

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Rescue The Drowning PC - Shutting the Beast Down

Good grief, you just turn the thing off, right? Well, yes and no. Here are a few tips to save you some strain on your system.

Take my word for it, going through the Shut Down procedure is worth the extra sixty seconds or so it will cost you. First, quit each program. Then, click Start, Shut Down. Next, in the Shut Down Windows dialog box, click the Shut Down radio button. Lastly, click OK. Why so anal? Well, if you don't follow this procedure, you could lose data from not quitting individual programs and ruin configuration files from not shutting Windows down so that it neatly puts away all settings. Not to mention accumulate gobs of stranded temp files left to fend for themselves by untidy shutdown procedures. So there. (Win 98/ME users, your shutdown procedure is slightly different; you get a drop-down menu asking if you want to shut it down, restart it, put it in Standby mode, or have it go to sleep (Hibernate/Suspend), which is a special low-power mode that keeps the computer active but all the electronics in, well, suspended animation. Choose each option to get a short, pithy explanation for each option, then click OK to activate your choice. You'd do well to avoid the Standby selection, as it gives you nothing and can crash your machine. Note: Win ME machines with 192 or more MB of RAM sometimes refuse to go into Hibernate mode; the screen goes black for a bit, then the Desktop reappears. If you're having this problem, find out more from the KB article at support.microsoft.com/support/kb/articles/q296/7/73.asp.

What's the difference between Standby and Hibernate? Standby, if available, puts your computer into a low-power-consumption mode, but makes it available almost instantly. Standby doesn't save settings or memory, so if the computer loses power during Standby, these are lost. Hibernate, if available, saves all information and shuts down the computer. When the computer comes back on, however, the Desktop is restored to where it was before shutdown. Remember, shutting down using Standby or Hibernate isn't the same as shutting the computer off -- in Standby and Hibernate modes, the computer is still on. Win 9x users should know that the kernel instability in their systems requires a complete shutdown and restart at least once a week, if not more often.

Yeesh, now I find out from Fred Langa that if you use the industry standards for shutdown terminology, there are six states of power modes or "sleep states," from S0 to S5. These are defined in the industry-standard "Advanced Configuration and Power Interface" (ACPI) specification. The ACPI spec is still evolving (it changed as recently as March of this year), and it continues to coexist with an older and far less sophisticated standard called "Advanced Power Management" (APM). As a result, it's not at all uncommon for a given system to have an OS, a system BIOS, and hardware drivers that might be designed either for different power management standards, or different versions of the same standard. Confused? Apparently the industry is, too. These differing standards are often the cause of the irritating "hang at shutdown" problems so often experienced by Windows users. Langa has an article that goes into detail about the whole issue at informationweek.com/story/IWK20020927S0028; definitely worth reading.

You can have your computer shut down in Suspend mode, which lets you fire it back up in less than 30 seconds. When you go through ShutDown, choose the "Stand By" or "Suspend" mode (depending on which version you're running). If it doesn't work immediately, you still have some choices. You may be able to enable the option through your PC's setup utility, or by going through the Power applet in Control Panel. Win 95 users have none of these options.

Not everyone knows that their PC's power switch can be programmed. The front panel power switch on most newer PCs is not precisely the system's on-off switch, but rather is merely a way to access and control the ACPI system. Many new systems have the true on/off switch on the back, mounted on the power supply itself; it's out of the way by design, because the idea is to control the power via the ACPI system and the front panel "soft" switch. You should explore your Power Settings applet in Windows' Control Panel. You may find that you can alter what happens when you hit the power switch -- shut down, suspend, or other options. Depending on your PC vendor and the system BIOS, you may also find that the front-panel power switch performs different actions depending on how you depress it -- a momentary push versus a 4- or 5-second press-and-hold, for example.

Good news for laptop and notebook users: careful use of power management tools and decreasing screen brightness can stretch battery life by 30 to 45 minutes. Open Control Panel and go into Power Options. You'll see several tabs (the layout varies slightly among notebooks). Make sure that your notebook can go into Standby mode (in the Power Schemes tab), meaning that the system stops most activity and uses the battery to refresh system memory. A computer in Standby loses 10 to 15 percent of its charge each day. You should set your system to go into Hibernate mode after Standby, meaning that it writes an image of the memory contents to the hard drive and then shuts down. (Windows 98 doesn't offer Hibernate.) In Hibernate, there's no loss beyond the battery's own gradual discharge.

Well, I found out why Win 98/ME sometimes locks when you try to put it into Suspend mode. You're gonna love this. You get this bug, believe it or not, when a drive letter is lower case in the SYSTEM.INI. You can fix this by doing the following: First, select Start, Run, type MSCONFIG in the Open: box, then press OK. Select the SYSTEM.INI tab. Click the + sign next to the [386Enh] section to expand it. Select the line PAGINGFILE= and click Edit. Change the lowercase drive letter to uppercase, click Apply, then OK, and restart your computer when prompted. That's all there is to it.

Win 98 users sometimes find their machines "hanging" during shutdown. This can be caused by the Fast Shutdown protocol, which sometimes causes applications still running to crash, causing the system to hang instead of shut down properly. The easiest way to handle this is to disable Fast Shutdown by going into Start, Run, and typing MSCONFIG in the box. Press Enter, and press the Advanced button. Check "Disable Fast Shutdown." Win 95, 98SE, and ME users, you won't experience this problem.

Reboot Windows frequently using the "cool-boot" method listed earlier. Always do so after finishing a long session on Windows, after a shorter but complex session (i.e. multitasking), after using a bulky app with large data files, or before logging onto an ISP or onto any network. This allows Windows to approach the new task ahead with refreshed system resources, and not being asked to run a new task from a depleted state.

Another way to easily restart Windows is to create an icon on your desktop that does it for you. Start by opening Notepad and type @EXIT (no punctuation, of course). Save this document under the name RESTART.BAT or whatever name suits you, just don't forget the .BAT extension. Save it in your Windows folder. Close Notepad, open Explorer, shrink Explorer's window to less-than-full size, find Restart in the Windows directory, right-click and drag it to your desktop, and choose Create Shortcut(s) Here from the menu that appears when you release the right mouse button. This puts an MS-DOS icon on your desktop called Shortcut to Restart.bat. Right-click the icon and choose Properties. Click on the Program tab and check the Close on Exit box. Click on the Advanced button; you're presented with two options, "MS-DOS Mode" and "Warn Before Entering MS-DOS Mode." The first option should be selected; the second one should not. Click the OK button twice. From now on, you can restart Windows simply by double-clicking on this icon.

Win 98/ME users, there's another way to create a Shutdown program for your machine. Right-click on your desktop and choose New, Shortcut. In the command line, enter:
C:\WINDOWS\RUNDLL32.EXE User,ExitWindows
and then click Next. Pick a name for the shortcut in the next box (probably something like Shutdown). Assign a key combination in the Keyboard Shortcut field, and then click Finish. You can now double-click this icon to shut down your computer without going to the Start menu.

If Windows has a system failure while it is trying to install a hardware device, do not shut the system down with Ctrl-Alt-Del. This could cause Windows to lobotomize itself. Instead, use the reset button or the manual off switch. Count to ten, slowly, and then restart the computer. Windows will restart and give you a set of options; choose Safe Recovery. This allows Windows to work around the problem hardware and avoid another system failure. If you continue to try to install this device, expect more system failures, although you may get lucky.

However, the Ctrl+Alt+Del "three-finger salute" is useful in that you can access Windows' Task Manager and shut down individual processes which may be interfering with the shutdown process. First off, try your best to shut down every program that's running before accessing Task Manager. Don't forget the apps running in the System Tray -- usually you can right-click those and choose Exit. Next, open Task Manager and try to identify programs that might still be running. Hint: You should definitely see Explorer, Systray, and possibly Rundll. Shut down the others before you shut down Rundll, and leave Explorer and Systray alone. Now try to shut down your machine through the usual methods. If this doesn't work, you've got a program -- or a bunch of programs -- interfering with Windows' shutdown. Bad coders!

Want to shut down Windows with one click? Create a shortcut to the Shut Down command by following these simple steps. First, click on an empty area of your Desktop and choose "New," then "Shortcut." In the Command Line, enter the following exactly: C:\WINDOWS\RUNDLL.EXE USER.EXE,EXITWINDOWS and click the Next button. Give the shortcut a name (mine is ShutDownWin) and click Finish. After a moment, a new icon will appear on the Desktop sporting the Windows logo. Click it to shut down Windows whenever you like.

Shut down your PC without reaching for the mouse by pressing Alt+F4 and then pressing Enter when prompted with the Shut Down dialog box. Make sure there isn't a particular app active by clicking an empty area of the Desktop first.

Want a quicker technique to shut down your PC while still using your mouse? Here's what to do. Go to your desktop and create a shortcut to SHUTDOWN -s -t 01 like this. Right-click anywhere on your desktop (except on any icon). Move your pointer to New and click Shortcut. Type SHUTDOWN -s -t 01 (without quotes), click Next. (For Windows 9x and ME, use this shutdown command instead: C:\WINDOWS\RUNDLL.EXE USER.EXE,EXITWINDOWS - also without quotes.) You should see a textbox where you enter a name for the shortcut. By default, the name is SHUTDOWN. Choose a name and click finish; you should see the new shortcut created. These shutdown commands can be used in the Run dialog box from the start menu as well. Just type the command and press Enter. Easy, huh? There's also a method for the "one-click shutdown" that differs somewhat from earlier methods listed. Here's how to do this one: Open the Display Properties (Right-click on your desktop and click Properties). Go to the Screen Saver tab and click Power. Click the Advanced tab. You'll find a section called Power Buttons; choose from the combo boxes whether you want to shut down using the Power Button on your PC case or the Sleep Button on your keyboard (if your keyboard has one, that is). Click OK in the 2 open windows. Done!

Speaking of rebooting, you can make Windows reboot with a refreshed Registry and Desktop without having to go through the Shutdown process. (Why would you want to do this? If you don't know why, then skip this tip. It ain't for you.) Save everything, then press Ctrl+Alt+Del to bring up the Tasklist. Select Explorer and click "End Task." If the Shutdown screen appears, select Cancel. After a moment, an error message appears. Click on End Task, and Windows Explorer will reload without restarting the computer, but with a refreshed Registry and Desktop.

Windows 98SE has a known glitch that causes problems during shutdown. If you own 98SE, you need to read the article at support.microsoft.com/support/kb/articles/q238/0/96.asp or visit the site at www.aumha.org/a/shutdown.htm. If you're still having problems after you try the suggestions in the article, download the 504MB patch from the Windows Update page, where it's listed as a Critical Update, or find it at www.microsoft.com/windows98/downloads/contents/
WURecommended/S_WUFeatured/Win98SE/Default.asp
. Other troubleshooting tips for Win 98 shutdowns can be found at support.microsoft.com/support/kb/articles/Q202/6/33.ASP and support.microsoft.com/support/kb/articles/Q188/8/67.ASP.

Win ME has its own shutdown troubles, documented in a Knowledge Base article at support.microsoft.com/support/kb/articles/Q273/7/46.ASP and support.microsoft.com/support/kb/articles/Q273/7/38.ASP. The same information is available in ME's Startup and Shutdown Troubleshooting Wizard, but Microsoft should update the KB article as needed. We hope.

As noted above, Win ME users have their own shutdown problems. If one of you ever experience a power outage resulting in a failed shutdown and crippled computer, you may get an error message reporting: registry/configuration failed. Run Scanreg to fix problem. Your Registry is corrupted, and ScanReg can fix it. Unfortunately, Window's online help system won't be able to tell you how to run ScanReg from a PC that won't boot up. Here's what you should do. First, bootup using your Windows Startup Disk (whaddya mean, you don't have one? Find out how to make one here: Create Startup Disks.) Now, select #4 on the initial list, which will drop you to a command prompt. At the A:\> prompt, type the following line: SCANREG /FIX (Note the space between SCANREG and /FIX). This will execute ScanReg from your floppy, and will automatically recover your registry to its last saved version. After ScanReg runs, remove your floppy startup disk and reboot.

 
 

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